QUESTIONS AND ANSWERS

FAQ If you cannot find your question, contact us!

On this page you will find the most frequently asked questions and answers concerning our service. But if you have any other queries, write to us or call us using the contact details you find in the "ABOUT US" section

QUOTE/ORDER

The voices used are human or computerized?
How do I go about obtaining a quote?
What are the turnaround times?
How do you calculate the price quoted?
Can the quote be changed?
Can the order be changed?
How do I highlight any special pronunciations or notes?
Can I preview the message before paying for it?
How does the "Money back guarantee" work?

FOREIGN LANGUAGES

What do I do if I can't see the foreign language I need in the list?
Do we need to provide the script in the foreign language?

MUSICAL BACKING TRACK

Do I have to pay anything for adding musical backing tracks to my messages?
Will I have to pay performing rights?

TECHNICAL INFORMATION

How are the messages you produce uploaded onto our switchboard/telephone?
What do I do if your list doesn't contain the file format I require?
I have received the audio messages I ordered, but I can't hear them very well. Is this normal?